FREQUENTLY ASKED QUESTIONS


Delivery

Where do I pick them up?

We deliver them to you and pick them up at the end of your rental. We are 100% online and don’t have a physical store. It’s not only more convenient for you but all the money we save on real estate we pass it to you!  

How long does it take to pick up?

We ask for a 2 hour margin during working hours just in case our delivery guys are busy with other rentals, but we typically deliver the scooters much faster.  

Where are you available?

We currently deliver in the Barcelona city. However, if you are close we can arrange a delivery.  

How do I know when you arrive?

We will be in contact with you to update you when we are 30 minutes away, and during the delivery we will also share our location live so you know where we are at any time.

Rental

What happens if the electric scooter gets stolen?

In that case we can charge up to 500€ per scooter stolen. However, if you are careful and use our locks for short periods of time you shouldn’t have any problems!

What do you provide with the rental?

We provide for free one helmet and charger per scooter, and locks for 2€/lock.

How does the deposit work?

If you pay by card we will make a hold to your account (we won’t charge it) and release the hold once we pick up the scooters. If you pay by cash you will need to give us the deposit in cash and we will return it at the end of the rental.

Can children use it?

For the Xiaomi and Ninebot models the recommended minimum age is 14 years old, although that depends on height and weight. We also have special electric scooters tailored for children.

Can I leave the scooter anywhere?

During the whole rental the scooter is under your responsibility, so we don’t recommend leaving it unattended or without a lock. Also be aware of the city regulations (explained on the web section how to use)

What is the minimum and maximum rental time?

The minimum is 24 hours, although if it’s more convenient to you we can pick them up before 24h. Because we love when you rent our scooters, we don’t have a maximum :)

Scooter

Can two people go in one scooter?

No, it’s forbidden by regulation, it’s dangerous for you, and may break the scooter.

What’s the maximum weight to ride a scooter?

The maximum recommended weight is 100kg for adult model, while in the kids is 50 kg.

Is the battery enough?

The range goes up to 30km-45km depending on the model you choose. Of course, it varies on your driving (acceleration, braking and speed), weight, routes (inclination), etc. Because Barcelona is a very manageable city we have seen that this range is typically more than enough for our clients. Just in case we also provide a charger, so you charge the scooters while you visit a museum, have lunch or take a siesta.

Can children use it?

For the Xiaomi and Ninebot models the recommended minimum age is 14 years old, although that depends on height and weight. We also have special electric scooters tailored for children.

What do we do if we get out of power?

We will provide you with chargers when we deliver, so you can always charge them up when you need to!